Platinum Service

Avidyne’s Platinum Service is a new service program for all in-warranty customers. Platinum Service provides that an exchange replacement unit will ship from our facility within two (2) business days from the receipt of the customer’s unit at our Melbourne, Florida facility.

How does it work?

If a customer believes their Avidyne unit is defective in materials or workmanship they may, via an Authorized Avidyne Distributor, contact Avidyne Technical Support for troubleshooting. If Avidyne determines that an RMA is necessary, and that the customer’s unit is still under an Avidyne warranty, (Avidyne Standard Warranty or FlexCare Extended Warranty) then the Distributor may request Platinum Service.

If Avidyne does not meet the shipment commitment described above, the customer will receive a 6 month extension to their then-existing Avidyne warranty.

Platinum Service is not a loaner program (i.e. customer will not receive their original unit back under this Service program.).

What Qualifies?

• All Avidyne Primary Flight Display and Multi-function Display products that are under an Avidyne warranty.

Where is this Service Available?

• Continental US only

What do I do if I require Platinum Service?

• Contact your local Authorized Avidyne Distributor
• You will receive a prompt reply from Avidyne after receipt of the Platinum AOG request from the Distributor

What happens if Avidyne does not meet the timeframe specified?

• Avidyne is committed to provide our Customers with equipment for their aircraft promptly when requested and needed. If we fail to meet this commitment Avidyne will extend the Customer’s then-current Avidyne warranty for an additional 6 months.

Warranty Information

General Warranty Information Register Your Warranty FlexCare Extended Warranty

 

Contact Avidyne sales at 800.284.3963 or info@avidyne.com

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