Avidyneís Platinum Service is a new service program for all in-warranty customers. Platinum Service provides that an exchange replacement unit will ship from our facility within two (2) business days from the receipt of the customerís unit at our Melbourne, Florida facility.
How does it work?
If a customer believes their Avidyne unit is defective in materials or workmanship they may, via an Authorized Avidyne Distributor, contact Avidyne Technical Support for troubleshooting. If Avidyne determines that an RMA is necessary, and that the customerís unit is still under an Avidyne warranty, (Avidyne Standard Warranty or FlexCare Extended Warranty) then the Distributor may request Platinum Service.
If Avidyne does not meet the shipment commitment described above, the customer will receive a 6 month extension to their then-existing Avidyne warranty.
Platinum Service is not a loaner program (i.e. customer will not receive their original unit back under this Service program.).
Where is this Service Available?
What do I do if I require Platinum Service?
What happens if Avidyne does not meet the timeframe specified?