RMA Coordinator

Department:Support
Location: 710 North Drive - Melbourne, FL 32934

Avidyne Corporation is leading the general aviation (GA) industry in the design and manufacture of innovative and easy-to-use avionics systems. Avidyne is uniquely focused developing avionics systems that make flying safer, more accessible, and more enjoyable for pilots and their passengers. Headquartered in Melbourne, FL, the company has facilities in Concord, MA and Columbus, OH.

Take advantage of this unique opportunity to work for a world-class leader at the heart of innovation in general aviation.

Responsibilities:

  • Contact dealers regarding repair status and answer questions regarding same, via email, phone, etc.
  • Process warranty claims quickly and efficiently and pass along to accounts payable on a timely basis
  • Ensure correct documentation is provided to dealers
  • Identify and report fraudulent warranty claims
  • Identify and report claims that fall outside the published labor rate guidelines
  • Recommend changes to the labor rate guide based on comments from the dealers
  • Contact dealers regarding claim status and respond to Dealer requests for claim status
  • Maintain activity report, number of claims, amounts, type of claim
  • Maintain Product Exchange Pool inventory
  • Update spreadsheet and maintain owed core returns monthly report
  • Consistently follow up with customers to collect outstanding owed core returns
  • Enter transactions into Oracle ERP system

Education and Experience Requirements:

  • AS Degree or equivalent work experience in a similar role
  • 2-5 years previous inventory control experience in a manufacturing environment
  • Previous experience coordinating and tracking inventory returns and facilitating timely return processing
  • Strong customer service background required
  • MS Office proficiency (Word, Excel, Outlook)
  • Experience with Oracle, Infusionsoft and ACT! (CRM and ERP systems)
  • Exceptional written and verbal communication skills
  • Strong organization and prioritization skills required


APPLICATION INSTRUCTIONS

Please email your resume in MS Word, RTF, HTML, or ASCII text format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

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Equal Opportunity/Affirmative Action Employer

Avidyne provides equal employment opportunity for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, ancestry, genetic information, national origin, gender, age, marital status, sexual orientation, veteran status, family care status, pregnancy, childbirth or related medical conditions, physical or mental disability, medical condition, or with respect to any other protected class.